Privacy Policy

Information We Collect

Depending on how you interact with Elevé, we may collect information such as:

• Your name
• Email address
• Phone number or other contact information you choose to provide
• Purchase and transaction information
• Information you provide when contacting us
• Technical information about your device, browser, and interaction with our website
• Information collected through cookies and similar tracking technologies

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

How We Use Your Information

We may use your information to:

• Process and confirm your purchase
• Deliver products and resources you have purchased
• Respond to your questions or requests
• Provide customer support
• Send important information relating to your purchase
• Improve our website, products, and customer experience
• Understand how visitors interact with our website
• Measure and improve the effectiveness of our advertising
• Send marketing communications where you have provided the appropriate permission or where otherwise permitted by applicable law
• Protect the security and integrity of our website and services

Payment Processing

Payments for Elevé products are processed through Nestuge and its payment partners.

When you make a purchase, information necessary to process and confirm your transaction may be collected and processed by Nestuge and the relevant payment providers.

Nestuge's privacy policy explains that its platform may collect information such as name, email, phone number, IP address, transaction information, device information, and information relating to how the platform is used. Nestuge may also share information with service providers involved in payment processing and other platform operations.

You can review Nestuge's Privacy Policy here: Nestuge Privacy Policy

Cookies and Advertising Technologies

Our website may use cookies and similar technologies to support website functionality, understand how visitors interact with our website, and measure advertising performance.

We use Meta Pixel on our website to help us understand website activity and measure the effectiveness of our Meta advertising campaigns.

Meta Pixel may collect information about your interactions with our website and may use cookies or similar technologies to associate website activity with advertising and measurement services provided by Meta.

Where consent is required by applicable law, we will seek the appropriate consent before using non-essential cookies or similar tracking technologies.

You can learn more about how Meta handles information through Meta's applicable privacy documentation.

Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services.

These may include:

• Nestuge and its payment partners for payment processing and transaction management
• Website hosting and technical service providers
• Advertising and measurement providers, including Meta
• Email and communication service providers
• Other service providers that help us operate, maintain, secure, or improve our website and services

Where third parties process personal information on our behalf, we expect them to handle that information appropriately and only for authorised purposes.

We may also disclose information where required by law or where reasonably necessary to protect our rights, customers, property, or security.

Data Security

We take reasonable measures to protect the personal information we hold against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to provide our services, maintain transaction records, resolve disputes, comply with legal obligations, prevent fraud, or protect our legitimate interests.

Third-party providers may retain information according to their own applicable privacy and retention policies.

Your Rights

Subject to applicable law and any relevant limitations, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in appropriate circumstances
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request data portability where applicable

You may also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

The NDPC provides mechanisms for data subjects to exercise rights relating to their personal information.

Children's Privacy

Our products and services are not directed at children.

We do not knowingly collect personal information from children for the purpose of purchasing our products or services.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last updated" date.